Returns & Refunds Policy

At 47 Degrees Coffee, we're passionate about great coffee and want you to be happy with every order. If something isn't right, please get in touch and we'll do our best to put it right.

Retail Customers – Coffee Returns

We roast our coffee in small batches to deliver freshness and quality.

If you change your mind about an online purchase, you can notify us within 14 days of receiving your order and return eligible goods within a further 14 days, in accordance with your statutory cancellation rights.

Certain goods may be exempt from cancellation rights under UK law, including goods liable to deteriorate or expire rapidly and sealed goods unsuitable for return for health or hygiene reasons once unsealed.

Please contact us before returning coffee so we can confirm the appropriate arrangements.

If you've opened your coffee and aren't enjoying it, please get in touch. We're always happy to offer advice on brewing and preparation, although a personal taste preference does not automatically mean the coffee is faulty.

Trade & Wholesale Customers

Trade and wholesale orders are supplied on a business-to-business basis.

We do not accept returns of non-faulty coffee due to personal taste preferences, changes of mind, over-ordering or surplus stock unless agreed in writing.

This applies to both opened and unopened bags.

We encourage new trade customers to try samples before placing larger orders and are happy to offer advice on coffee selection and preparation.

If coffee is faulty, incorrectly supplied, not as described or does not meet applicable contractual requirements, please contact us so we can investigate and provide an appropriate resolution.

Damaged, Faulty or Incorrect Orders

If you believe there's a problem with your order, please contact us at info@47degreescoffee.live with your order number and details of the issue.

We'll investigate and arrange a suitable resolution in accordance with your legal rights.

Other Products

For eligible non-coffee products, we offer a 30-day return period from delivery, provided the goods are unused, in their original condition and packaging.

This additional policy does not affect your statutory rights.

Return Postage

For change-of-mind returns, customers are responsible for the direct cost of returning goods unless otherwise agreed or required by law.

Where goods are faulty or incorrectly supplied, we'll arrange an appropriate return or collection at our expense where legally required.

Refunds

For eligible consumer cancellations, refunds will be made to the original payment method within the legally required period. This is generally within 14 days of receiving the returned goods or evidence that they have been sent back, whichever is earlier.

Any standard outbound delivery charges refundable by law will also be refunded.

For other authorised returns, we'll confirm the refund arrangements when the return is approved.

Returns Address

47 Degrees Coffee Ltd
Unit 24, Bailey Brook Business Park
Langley Mill
Derbyshire
NG16 4BE
United Kingdom

Email: info@47degreescoffee.live

Your Statutory Rights

Nothing in this policy excludes or limits your statutory rights under applicable UK law.